Talk It Out
Listen, Play It Back, Give Your Best Response. Stand Out.
This 6-hour course prepares learners for high-demand roles in customer service and office support by teaching real-world listening and communication strategies. Participants will build skills in active listening, professional response techniques, de-escalation, and team collaboration—critical for success in fast-paced, people-facing environments.
Aligned with Ohio’s in-demand occupation Customer Service Representative, this training supports career readiness in retail, healthcare, tech, government, and call center settings. Live instruction and small group coaching help learners improve retention, confidence, and job performance.
Learners walk away with a Certificate of Completion and the communication tools they need to succeed in today’s service-driven workforce.
Learning Outcomes:
Develop active listening skills
Apply effective strategies in customer service and team settings
Recognize and overcome common barriers to effective listening
Helps to improve working relationships
Course Format: 6 hours of instruction and office hours for 1:1 or small groups, includes interactive workshops and practical exercises.
Who It’s For:
People who want to get better at listening, speaking up, and working with others—especially in customer service, office support, or any job where communication is key.
This course is approved through Ohio’s WIET system and may be eligible for WIOA funding through your local OhioMeansJobs center.
